VRM Customer Relations

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Home > > > VRM Customer Relations

VRM Quality (11)
VRM Sales (43)
VRM Sell (41)
VRM Support (34)

VRM Brand (48)
VRM Customer Service (14)
VRM Marketing (16)
VRM Orders (29)

Key Performance Indicators

Abandon rate of incoming phone calls

Percentage of telephone calls abandoned by the caller while waiting to be answered.

This KPI is most used for:

Operational Excellence

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Mean Time to Repair (MTTR)

Average time (e.g. in hours) between the occurrence of an incident and its resolution.

This KPI is most used for:

Operational Excellence

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Attrition or churn

How frequently do customers terminate the relationship by opting out, stop purchasing or choose a competitor. Loss of customers per year as a percentage of ...

This KPI is most used for:

Operational Excellence

Opportunity success/win rate

The opportunity success rate provides information about won and lost opportunities.

This KPI is most used for:

Operational Excellence

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