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This is a preview of KPI Library. To browse and search for key performance indicators, also known as business metrics, performance measures or business indicators, in various industries and general processes, login or join for free.

KPIs in ‘VRM Customer Relations’
tagged with ‘customer’

This KPI is most used for:
Operational Excellence

Attrition or churn

How frequently do customers terminate the relationship by opting out, stop purchasing or choose a competitor. Loss of customers per year as a percentage of ...
This KPI is most used for:
Operational Excellence

Revenue per Contract

Average Revenue per customer contract signed.

Listed in: ,
Tags: , ,
This KPI is most used for:
Cost Leadership

Customer Retention Rate

Ratio of loyal (retained) customers over total customers per a given time.
This KPI is most used for:
Customer Intimacy
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