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This is a preview of KPI Library. To browse and search for key performance indicators, also known as business metrics, performance measures or business indicators, in various industries and general processes, login or join for free.

KPIs in ‘Value Reference Model | Value Chain’
tagged with ‘customer’

Customer Retention Rate

Ratio of loyal (retained) customers over total customers per a given time.
This KPI is most used for:
Customer Intimacy

New Customer Retention Rate

Likely retention rate for new customers acquired
This KPI is most used for:
Operational Excellence

Customer loyalty (index)

Customer loyalty is used to describe the behavior of repeat customers, as well as those that offer good ratings, reviews, or testimonials. Ratio of highest ...
This KPI is most used for:
Customer Intimacy

Transit time

Measured by the number of days (or hours) from the time a shipment leaves your facility to the time it arrives at the customer’s location.
This KPI is most used for:
Operational Excellence
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