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This is a preview of KPI Library. To browse and search for key performance indicators, also known as business metrics, performance measures or business indicators, in various industries and general processes, login or join for free.

KPIs in ‘Value Reference Model | Value Chain’
tagged with ‘purchase’

Customer loyalty (index)

Customer loyalty is used to describe the behavior of repeat customers, as well as those that offer good ratings, reviews, or testimonials. Ratio of highest ...
This KPI is most used for:
Customer Intimacy

Cycle Time, Requisition to Purchase Order

Total elapsed time to generate a structured or buyer assisted PO from the moment requisition has been received to the moment purchase order has been ...
This KPI is most used for:
Operational Excellence

Purchase Order Accuracy

Percentage of purchase orders with line item, pricing, supplier data , quantity or delivery date and address errors over total number of purchase orders per ...
This KPI is most used for:
Operational Excellence

Customer Wallet Share

Percentage of total purchases within a given product category a customer makes on a annual basis.
This KPI is most used for:
Customer Intimacy
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