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This is a preview of KPI Library. To browse and search for key performance indicators, also known as business metrics, performance measures or business indicators, in various industries and general processes, login or join for free.

KPIs in ‘Value Reference Model | Value Chain’
tagged with ‘satisfaction’

Customer loyalty (index)

Customer loyalty is used to describe the behavior of repeat customers, as well as those that offer good ratings, reviews, or testimonials. Ratio of highest ...
This KPI is most used for:
Customer Intimacy

Customer Service Cost Ratio

The percentage indicates the rework required to ensure customer satisfaction.
This KPI is most used for:
Operational Excellence

Production Absenteeism Rate

Measuring the percentage of operators absent from work during a period of time is an indication of job satisfaction. A low absenteeism rate is desirable. ...
This KPI is most used for:
Operational Excellence

Delivery Performance, Request Date

The intent of this measure is to enable a company and its businesses to track the most fundamental measure of customer satisfaction, the frequency with ...
This KPI is most used for:
Customer Intimacy
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