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KPIs in ‘Value Reference Model | Value Chain’
tagged with ‘warranty’

Warranty Cost as % of Revenue

Total warranty cost expresses as a percentage of gross revenues.

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This KPI is most used for:
Operational Excellence

Warranty Cost per Unit Shipped

Average warranty cost per unit shipped.

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This KPI is most used for:
Cost Leadership

Channel Management Cost Ratio

Includes all costs for activities related to contract negotiation, monitoring progress and reporting against the customer’s contract, including administration of performance or warranty related issues. ...
This KPI is most used for:
Operational Excellence

Total Warranty Cost

Total Warranty Cost

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This KPI is most used for:
Operational Excellence
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