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KPIs in ‘Warranty’

Warranty Cost as % of Revenue

Total warranty cost expresses as a percentage of gross revenues.

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This KPI is most used for:
Operational Excellence

Warranty claims as % of COGS

Warranty claims as a percentage of COGS (Cost of Good Sold).

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This KPI is most used for:
Cost Leadership

Warranty Cost per Unit Shipped

Average warranty cost per unit shipped.

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This KPI is most used for:
Cost Leadership

Warranty shortages as % of warranty claims

Warranty shortages as a percentage of warranty claims.

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This KPI is most used for:
Cost Leadership
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