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Wholesale & Retail


KPIs in ‘Wholesale & Retail’
tagged with ‘customer’

Average sales per customer or transaction

Total sales for a given period divided by the number of customers or transactions for the same period.
This KPI is most used for:
Operational Excellence

% of total stock that is not displayed to customers

% of total stock that is not displayed to customers (most applicable in certain retail sectors).

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This KPI is most used for:
Operational Excellence

% of returning customers

Percentage of returning customers within measurement period

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This KPI is most used for:
Operational Excellence

Average order size

The average amount spent by a customer per order. Many companies have goals of increasing average order size through marketing.
This KPI is most used for:
Operational Excellence
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