KPI Expert Blogs

David McCandless turns complex data sets (like worldwide military spending, media buzz, Facebook status updates) into beautiful, simple diagrams that tease out unseen patterns and connections. Good design, he suggests, is the best way to navigate information glut — and it may just change the way we see the world.

When it comes to answering the all-important strategic question of “What is our value proposition?” I’ve always believed any private, public sector or nonprofit organization should choose one of three possibilities: operational excellence (resulting in low costs), product leadership (best product, often achieved through constant innovation), or customer intimacy (best service/best relationship). This rationale, one shared by many experts, is that focusing on more than one at the same time will lead to contradictory investment choices, misaligned processes, and ultimately produce a fog of confusion over your employees and customers who don’t know what the company stands for.

We are at the Topdesk Symposium today on May 15. Topdesk is one of our OEM partners. Topdesk delivers a KPI solution on-top of their service management application that provides insight in business metrics for Topdesk customers in scorecards and dashboards. The solution is provided as a software-as-a-service, but can also be deployed as an on-premise application. For more information check out our Store.