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Frank Buytendijk

Frank Buytendijk

Vice President and Fellow, Enterprise Performance Management at Oracle

United States | Finance

Strategic Innovation... what is that?

Posted almost 11 years ago, 0 comments
Usually when we use the word innovation, it refers to improving products or services. Sometimes this is a gradual process, like adding functions to a software product or adding more customer service options (like self-service check-in for airlines). Sometimes innovation can be radical, such as the Nintendo Wii, which changed the game console market almost overnight, or flying cars that are currently being prototyped (a process that will take many years).
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I wasn’t in the room when it happened…

Posted almost 11 years ago, 1 comment
Did you ever wonder where the balanced scorecard came from? It was created as part of a set of workshops by Drs. Kaplan and Norton with a group of companies who were looking for a way to combine financial and non-financial management information. The idea that emerged and that was finetuned over time was to group and connect four areas of performance: financial, customer, process and growth/learning.
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A reader comments...

Posted almost 11 years ago, 0 comments
A reader comments about my blog "I wasn't in the room..." "Executives are treating the financial element of the four as an outcome, rather than an essential and fairly equal indicator to the other three dimensions, we should agree that...
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New Journal of Management Excellence is Out: "Building Trust"

Posted almost 11 years ago, 0 comments
I wrote about this many times. You could reason that the current economic crisis was actually caused by performance management. I realize that this is a provocative statement - but think about it. Many commentators highlighted the fact that bankers...
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New Journal of Management Excellence is Out: "Building Trust"

Posted almost 11 years ago, 0 comments
I wrote about this many times. You could reason that the current economic crisis was actually caused by performance management. I realize that this is a provocative statement - but think about it. Many commentators highlighted the fact that bankers...
Read more...