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Stacey Barr

Stacey Barr

Performance Measure Specialist

Australia | Professional Services - Training, Coaching

Why Dashboard Dials and Gauges Are Useless for KPIs

Posted 15 days ago, 7 comments
Stephen Few's arguments about dashboard gauges and dials can be summed up nicely in his own words: they "say little and do so poorly". Agreed. But there's one specific reason that gauges and dials totally suck when it comes to KPIs.

Quantitative Versus Qualitative KPIs

Posted 24 days ago, 1 comment
One of the ways that people like to classify their KPIs and performance measures is by whether they are quantitative or qualitative. Should we do it? And if we do, are we doing it right?

How to Create a KPI Terminology

Posted about 1 month ago, 2 comments
My client D.K. asks: "What terminology can we use to understand the different types of performance measures and KPIs?"

Why You Should Avoid Customer Satisfaction and Customer Complaints KPIs

Posted about 1 month ago, 3 comments
They are the two most used measures for customer performance: customer satisfaction and customer complaints. But they aren't the most useful measures if you want to truly drive the success of your organisation or business.

4 Design Principles For Usable Performance Reports

Posted 2 months ago, 3 comments
Performance reports that are put together with two font styles – one for the normal text and one for the headings – aren’t just boring and monotonous to the eye. They are also hard to navigate, and make it quite a challenge to find the information you need rapidly and frustration-free.