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Stacey Barr

Stacey Barr

Performance Measure Specialist

Australia | Professional Services - Training, Coaching

How to Create a KPI Terminology

Posted over 3 years ago, 5 comments
My client D.K. asks: "What terminology can we use to understand the different types of performance measures and KPIs?"
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Why You Should Avoid Customer Satisfaction and Customer Complaints KPIs

Posted over 3 years ago, 3 comments
They are the two most used measures for customer performance: customer satisfaction and customer complaints. But they aren't the most useful measures if you want to truly drive the success of your organisation or business.
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4 Design Principles For Usable Performance Reports

Posted almost 4 years ago, 3 comments
Performance reports that are put together with two font styles – one for the normal text and one for the headings – aren’t just boring and monotonous to the eye. They are also hard to navigate, and make it quite a challenge to find the information you need rapidly and frustration-free.
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What Lululemon Probably Isn’t Measuring (But Should Be If They Want to Retain Their Customers)

Posted almost 4 years ago, 0 comments
As a self-confessed Lululemon addict, I've been following their website and blogs for a couple of years now. My interest is in their product (for my running and yoga wardrobe) but also in their business model. I noticed a few lead indicators of their recent public relations catastrophe that apparently they didn't.
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How to Help the Project-Oriented Become Results-Oriented

Posted almost 4 years ago, 6 comments
Subscriber Sue asks: "My biggest challenge is that senior management doesn't want their strategy to be results focused or necessarily strategic - instead they focus on a plethora of new projects. How do you convince leadership of the importance of having a results-oriented strategy and making it measurable?
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