almost 4 years
In my first article Do your metrics tell a story?
I discussed the “traditional” approach to reporting metrics, and why that approach is ineffective at driving action or decisions.
Personal observations are far more effective. Personal observations appearing to conflict with the data presented can actually strengthen opposition to whatever decision or action the data suggests. Presenting data as part of a story reboots the way we receive data. Done well, it creates an experience very similar to personal observation.
So how can we do this well? What makes a compelling metrics story?
about 4 years
Why should I pay attention to, act on, or react to, your metrics if there is no compelling reason for me to do so? We have to give our audience a reason to care. We want the audience of ITSM metrics to do something as a result of the metrics. The metrics should tell a story that is compelling to your intended audience.