Paul Niven
Performance Management ExpertUnited States | Professional Services - Business Consulting
Performance Measures are Everywhere
Posted
3 months
ago,
0 comments
One of the many benefits of performance measurement is its ability to help us understand and provide context to the past. Most modern organizations, which find themselves drowning in a sea of raw data while yearning for real insights, would undoubtedly agree this attribute of measurement provides a vital service. However, the very best performance measures also allow us to extend our gaze into, and therefore plan for, the future.
Read more...
Three Resolutions for Every Leader
Posted
6 months
ago,
2 comments
As the new year fast approaches, many of us will be thinking about how we can change our lives for the better in 2013, and make a number of resolutions accordingly. For all of you leaders out there (and really, we’re all leaders in one capacity or another), here are three resolutions I suggest you consider, to improve your organizational performance.
Read more...
The Offshoring Balanced Scorecard
Posted
10 months
ago,
0 comments
Writing in the Harvard Business Review, authors Porter and Rivkin argue that location choices often prove less desirable than expected because managers overlook the current and future hidden costs associated with a move to a foreign location. To avoid disappointment, and a river of red ink, I would suggest organizations relocating to a new location create a Balanced Scorecard to gauge the move’s overall effectiveness. Let’s consider such a Scorecard beginning with the Employee Learning and Growth Perspective and working our way up.
Read more...
The Power of Counter-Balanced Measures
Posted
12 months
ago,
4 comments
Recently I worked with a client who was in the process of cascading the Balanced Scorecard throughout their organization; taking that all-important step of using the power of linked Scorecard performance measures to generate alignment from top to bottom. Among the groups developing cascaded metrics that day was the Information Technology (IT) Department, and at one point during the workshop their team lead called me over with a question that had been bothering him.
Read more...
Fortifying the Financial Perspective
Posted
about 1 year
ago,
0 comments
In most writing on the Balanced Scorecard you will find substantially less ink devoted to the Financial perspective than to the Customer, Internal Process, and Employee Learning and Growth dimensions. This is certainly not a surprise to people familiar with the Scorecard model, as it was created with the goal of supplementing lagging financial measures of performance with the drivers of future financial success. Anyone who has worked in the field of business has undoubtedly been exposed to the standard toolkit of financial metrics, but what drives financial success is often a mysterious black box of many possibilities. Thanks to the Scorecard system with its inclusion of non-financial perspectives of performance firms are in a much better position to solve the value-creation mystery, and discover what does in fact drive future financial results.
Read more...