Performance Measurement

Performance measurement done well takes a bit of effort and a bit of time - more effort and time that we can fit into and around all the other things we're doing...

Official inflation numbers are very low and do not correspond with the reality people face when they shop.

One of the trickiest KPIs to analyse, interpret and use are those that have a seasonal or cyclical pattern. Can you make these KPIs reveal their insights about how to improve performance, without getting drowned out in the seasonal variation? Yes you can!

Today C-level leaders are pressured to cut costs, tighten controls and to improve performance. How to drive your Shared Service operation to the next level of performance?

The statistical process control chart is designed to help differentiate between what are usually called “common” causes of variation and “special” causes. But this is very misleading.

Breakthrough ways of understanding data are reaching the mainstream. Is your organization ready for the insights they bring?