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KPIs 101

KPI Expert Blogs

Timeless wisdom from the experts on KPIs & KPIs 101.
The Librarian

Not SMART but SMARTER!

Posted by The Librarian about 10 years ago, 3 comments
It is often said that KPIs should be SMART. But at KPI Library we believe KPIs should be SMARTER. Let us explain:
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Stacey Barr

7 Comebacks to “That’s not measurable!”

Posted by Stacey Barr about 10 years ago, 5 comments
Admit it - you've uttered these words yourself at some point, when you were faced with a goal or result that was rather intangible or fluffy and no measure immediately came to mind for it: "It's not measurable!"
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What's The Silver Bullet of Customer Measures?

Posted about 10 years ago, 0 comments
It would be fabulous if we could have just one single customer related measure that told us all we need to know to build a huge, profitable and loyal customer base. But many of those measures are used wrongly.
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3 Types of Powerful Process Measures

Posted over 10 years ago, 0 comments
How a railway manager solved a significant customer problem by looking at the whole process and using three types of measures to find the bottleneck and fix it.
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How Often Should You Track Your Measures?

Posted over 10 years ago, 3 comments
Because performance measures are feedback, you need to track them often enough for the feedback to be of any use in guiding your decisions and actions to improve performance.
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Peter Geelen

Rule 1: it starts with a good change message.

Posted by Peter Geelen over 10 years ago, 0 comments
Building an excellent KPI structure is critical for implementing a good Performance Management framework for your company. It is the foundation for communicating and improving performance, day in day out. But how do you build a KPI structure that lasts? Rule 1 out of 10: it starts with a good change message that’s linked to strategy.
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