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KPIs 101

KPI Expert Blogs

Timeless wisdom from the experts on KPIs & KPIs 101.
Phil Green

Top ten reasons for reading misLeading Indicators: How to Reliably Measure your Business

Posted by Phil Green over 7 years ago, 0 comments
There are many books that tell you what to measure to succeed in a business strategy or to improve business performance. Ideas on what to measure may indeed be very useful. But these ideas won’t help you, and may even be harmful, if you do not know whether what you are measuring is misleading you.
Paul Niven

Performance Measures are Everywhere

Posted by Paul Niven over 7 years ago, 0 comments
One of the many benefits of performance measurement is its ability to help us understand and provide context to the past. Most modern organizations, which find themselves drowning in a sea of raw data while yearning for real insights, would undoubtedly agree this attribute of measurement provides a vital service. However, the very best performance measures also allow us to extend our gaze into, and therefore plan for, the future.
Stacey Barr

A Definition of What a Performance Measure Really Is

Posted by Stacey Barr over 7 years ago, 1 comment
Forget about the SMART acronym. SMART means specific, measurable, achievable, relevant and time-bound. It’s a very good framework to test that your goals are well-formed. BUT, it’s most certainly not a framework for making sure your performance measures are well-formed.

The Big Gaping Hole in Business Intelligence

Posted over 7 years ago, 1 comment
Business Intelligence vendors are all about Big Data, Analytics and agile BI. They have all the answers for how to manage, analyse and report data faster and fancier, to enhance performance management. But are they really performance management experts?
Erik Hoffmann

The illusion of a Business Process

Posted by Erik Hoffmann over 7 years ago, 3 comments
Without KPIs you do not actually have defined a business process; you have the illusion of a business process.
Stacey Barr

How Can We De-Clutter Bulky Performance Reports?

Posted by Stacey Barr almost 8 years ago, 4 comments
It’s getting close to becoming a natural law of performance management that performance reports only know how to grow, not how to shrink. Despite the fact that we all know large reports just won’t be read, we still struggle to take information out of them.