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KPIs 101

KPI Expert Blogs

Timeless wisdom from the experts on KPIs & KPIs 101.
Karel van der Poel

Lagging and leading indicators

Posted by Karel van der Poel about 8 years ago, 3 comments
In performance management we often talk about "lagging" and "leading" indicators. But what do they mean exactly? Lagging indicators are typically "output" oriented, easy to measure but hard to improve or influence while leading indicators are typically input oriented, hard to measure and easy to influence.

Is your business holiday ready?

Posted about 8 years ago, 1 comment
In the Netherlands we have 20-25 free days a year. In the summer the Dutch typically take 10-15 days off and leave their rainy country to relax on a sunny coasts in Spain, France, Italy or jump on a plane to explore nature in Asia, South America, USA or Canada.

Some of us are control freaks. They can not let go, they can not unwind, not even on holiday. They keep asking themselves: “what if something happens with the business while I am gone?”

About 2 years ago I decided that it should be possible to run the company from a sandy beach anywhere on the globe using only an iPhone. As a results, we only use business applications in the cloud to run our business. Gmail & Google apps for email and calendaring, Google Adwords for Marketing Salesforce for CRM, Zendesk for support, Freshbooks for invoicing and project management, TribeHR for human resources, Goto Meeting, Skype & Yammer for communication and off course KPI Library to consolidate all the data and turn in into meaningful Business Analytics.

The best decision ever, our business is 100% “holiday ready”. I am really looking forward to the sunny coasts of Italy in august, knowing that each morning I can check out our KPI scorecards, receive daily updates and know that my co-workers do the same so we are not dropping the ball in the summer.

Phil Green

No mean average-be careful of averages in indicators

Posted by Phil Green about 8 years ago, 1 comment
People—and businesses—use averages all the time to measure performance.  Consciously or not, we use averages to make inferences about some underlying property of a population. For example, if Pine Crest School has higher averages than River Bank School, we infer that the “typical” student from Pine Crest is better than the typical student from River Bank, or that the teaching is better. How reasonable those inferences are depends on the circumstances.
Stacey Barr

How to Structure Your KPI Project

Posted by Stacey Barr about 8 years ago, 0 comments
In the article “Why 8 Weeks For a KPI Project?” I suggested that when you’re using a new performance measurement methodology, like the PuMP Blueprint, your first few implementations will have more success if they are quick, focused and allow for unlearning of bad KPI habits. So what would those 8 weeks look like? Here’s the way we do it...

Why 8 Weeks for a KPI Project?

Posted about 8 years ago, 0 comments
It’s quite easy to underestimate just how much it takes to transform an organisation’s approach to performance measurement. There are many set-in bad habits that cause the very problems with performance measurement that people would love to solve.

Where Are The Predictive KPIs?

Posted about 8 years ago, 0 comments
Where are the predictive performance measures? Well apparently they’re not in the rear-view mirror. That, apparently, is where you find the lag measures. But the rear-view mirror analogy is not entirely accurate when it comes to defining lead and lag measures. So it’s time to blow it up.