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KPI Expert Blogs

Timeless wisdom from the experts on KPIs & Dashboards.
Phil Green

The importance of structural information

Posted by Phil Green about 8 years ago, 2 comments
Business writers and consultants today typically advise managers to calculate indices and percentages to measure the state of their enterprises. For example, Kaplan and Norton, in the “Balanced Scorecard”, suggest measuring “strategic information availability” with the “percentage of processes with real-time quality, cycle time, and cost feedback available” and “percentage of customer-facing employees having on-line access to information about customers.”  Meyer and Ross, authors in Peter Senge’s collaboration “The Dance of Change,” advise readers to develop similar measures, to strive for simplicity, and to display them on an “Operational Dashboard.”
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The Librarian

Watch KPI Dashboard for Zendesk in action

Posted by The Librarian about 8 years ago, 0 comments
We have updated KPI Dashboard for Zendesk with staffing optimization. The video below gives an in-depth overview and demo of KPI Dashboard for Zendesk.
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2 new KPI Dashboard templates available for free

Posted about 8 years ago, 0 comments
We have 2 brand new KPI Dashboard templates available for free in the KPI Dashboard Store:
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Paul Niven

Simplicity - It's Not as Easy as it Sounds

Posted by Paul Niven about 8 years ago, 1 comment
If you had one of the top productivity blogs on the web do you think it would be wise to suddenly tell your readers they should “Toss productivity advice out the window?” Seems crazy, or at least counterintuitive, but that’s exactly what Zen Habits blogger Leo Babauta did in a recent post. For years he doled out advice on getting more done and being more efficient. But now, based on his own experiences, he’s recommending doing less in order to simplify life; pushing aside the urgent, and freeing up space and time for what’s truly important.
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The Librarian

Announcing KPI Dashboard for Freshbooks and Highrise

Posted by The Librarian about 8 years ago, 0 comments
In the next 14 days, two new integrations will be added the KPI Dashboard store: KPI Dashboard for Freshbooks, and KPI Dashboard for Highrise.
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First steps in an improved KPI Dashboard User-Interface

Posted about 8 years ago, 0 comments
In our lastest release of KPI Dashboard, we have improved the indicator overview and changed the navigation to the scores. Further more, end-users now have the ability to save advanced searches and personalize their view on indicators.
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