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KPIs 101

KPI Expert Blogs

Timeless wisdom from the experts on KPIs & KPIs 101.
Stacey Barr

How to Document the Rationale for Your Choice of KPIs

Posted by Stacey Barr about 7 years ago, 2 comments
Questions like “Why did you choose that KPI?” and “Why didn’t you choose this KPI?” and “What were we thinking?!” shouldn’t be answered with “Um, I dunno!” Without discipline, lots of things can get out of control. Our weight, our diaries, our addictions, our homes, our children. And without disclipine, performance measurement gets out of control too.
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Customer-Driven KPIs for a Billing Process

Posted over 7 years ago, 0 comments
This case study is a process definition for a Billing Process, adapted from a real freight business. It shows the steps for not only improving a business process, but using the process to identify both Process Result and In-Process measures.
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3 Good Reasons To Avoid Indexes And Scores

Posted over 7 years ago, 6 comments
You might think that rolling up your performance measures or KPIs into weighted indexes or scores is a great strategy to simplify your dashboard, to deal with lots of measures, or to create proxies for hard-to-measure goals. Think again.
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Phil Green

This time it’s different: stock market indicators

Posted by Phil Green over 7 years ago, 0 comments
There is no shortage of indicators in the stock market. And anyone who can find reliable leading indicators that give reasonable predictions of what the markets are going to do in the future will quickly get very rich.
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Stacey Barr

Checklist of the criteria for excellent measures

Posted by Stacey Barr over 7 years ago, 7 comments
Not everyone wants to (or indeed needs to) throw out their existing measures just because they aren’t perfect. To make sure you don’t throw the baby out with the bathwater, evaluate your measures using the following simple checklist and you might be surprised at the ideas you get to improve your not-quite-right measures, and cast a keener spotlight on those measures that really should be thrown away.
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How To Document The Rationale For Your Choice of KPIs

Posted over 7 years ago, 2 comments
Questions like “Why did you choose that KPI?” and “Why didn’t you choose this KPI?” and “What were we thinking?!” shouldn’t be answered with “Um, I dunno!”
Read more...