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Performance Measurement

KPI Expert Blogs

Timeless wisdom from the experts on KPIs & Performance Measurement.
Stacey Barr

The Toughest Things to Measure

Posted by Stacey Barr 1 day ago, 0 comments
Measure Up LinkedIn Group members collaborated with me to create this list of the toughest things to measure in business. What are they and what makes them so tough to measure?
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Why You Should Avoid Customer Satisfaction and Customer Complaints KPIs

Posted 2 months ago, 3 comments
They are the two most used measures for customer performance: customer satisfaction and customer complaints. But they aren't the most useful measures if you want to truly drive the success of your organisation or business.
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4 Design Principles For Usable Performance Reports

Posted 2 months ago, 3 comments
Performance reports that are put together with two font styles – one for the normal text and one for the headings – aren’t just boring and monotonous to the eye. They are also hard to navigate, and make it quite a challenge to find the information you need rapidly and frustration-free.
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What Lululemon Probably Isn’t Measuring (But Should Be If They Want to Retain Their Customers)

Posted 3 months ago, 0 comments
As a self-confessed Lululemon addict, I've been following their website and blogs for a couple of years now. My interest is in their product (for my running and yoga wardrobe) but also in their business model. I noticed a few lead indicators of their recent public relations catastrophe that apparently they didn't.
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How to Help the Project-Oriented Become Results-Oriented

Posted 3 months ago, 6 comments
Subscriber Sue asks: "My biggest challenge is that senior management doesn't want their strategy to be results focused or necessarily strategic - instead they focus on a plethora of new projects. How do you convince leadership of the importance of having a results-oriented strategy and making it measurable?
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How Do You Embed Measurement, Minus The Red Tape?

Posted 4 months ago, 1 comment
One of my Measure Up subscribers, Ben, is a performance professional in a large private sector company, with this question: "How do we embed measurement in an organisation without creating red tape?"
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