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Performance Measurement

KPI Expert Blogs

Timeless wisdom from the experts on KPIs & Performance Measurement.
Stacey Barr

Are Your Measures For Judging... Or For Learning?

Posted by Stacey Barr over 5 years ago, 0 comments
Quite a few people still seem to think that performance measures are only needed at the end of the planning cycle, to check and see whether the goals were achieved and the strategic initiatives implemented.
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The Toughest Things to Measure

Posted over 5 years ago, 7 comments
Measure Up LinkedIn Group members collaborated with me to create this list of the toughest things to measure in business. What are they and what makes them so tough to measure?
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Why You Should Avoid Customer Satisfaction and Customer Complaints KPIs

Posted over 5 years ago, 3 comments
They are the two most used measures for customer performance: customer satisfaction and customer complaints. But they aren't the most useful measures if you want to truly drive the success of your organisation or business.
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4 Design Principles For Usable Performance Reports

Posted almost 6 years ago, 3 comments
Performance reports that are put together with two font styles – one for the normal text and one for the headings – aren’t just boring and monotonous to the eye. They are also hard to navigate, and make it quite a challenge to find the information you need rapidly and frustration-free.
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What Lululemon Probably Isn’t Measuring (But Should Be If They Want to Retain Their Customers)

Posted almost 6 years ago, 0 comments
As a self-confessed Lululemon addict, I've been following their website and blogs for a couple of years now. My interest is in their product (for my running and yoga wardrobe) but also in their business model. I noticed a few lead indicators of their recent public relations catastrophe that apparently they didn't.
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How to Help the Project-Oriented Become Results-Oriented

Posted almost 6 years ago, 6 comments
Subscriber Sue asks: "My biggest challenge is that senior management doesn't want their strategy to be results focused or necessarily strategic - instead they focus on a plethora of new projects. How do you convince leadership of the importance of having a results-oriented strategy and making it measurable?
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