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Performance Measurement

KPI Expert Blogs

Timeless wisdom from the experts on KPIs & Performance Measurement.
Frank Buytendijk

Better business performance requires less control

Posted by Frank Buytendijk almost 10 years ago, 1 comment
A few weeks ago, I traveled with my family to Germany. We decided to fly. Due to the status I have on one of the airlines, I am allowed to make use of the business class line at security, also when flying economy. Although no one else was in line, the guy checking my ticket sent me back to the long line for economy class. My wife and children did not have that status. This while 4 security people, let me repeat this: four people, in the business class security people were just standing there, doing nothing, watching the overly crowded economy line. “the rules, sir”. The rules, where would we be without the rules.
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BI(g) in Japan

Posted almost 10 years ago, 0 comments
While I am writing this, I am flying back from visiting Oracle Open World in Japan. I have spoken with many customers, and it strikes me that many of them have the same question. How have other Global organizations implemented BI and Performance Management? How have they overcome a certain problem? How can we close the gap that we have?
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Stacey Barr

Activities, Outputs and Outcomes! Oh My!

Posted by Stacey Barr almost 10 years ago, 0 comments
Don't go skipping down the yellow brick road too quickly, measuring every activity, output and outcome you make friends with along the way. Let's look first at the relationship between the three, because it's in that relationship that you'll find the answer to how to measure them meaningfully.
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Frank Buytendijk

Rugby, Bath and Performance Management

Posted by Frank Buytendijk almost 10 years ago, 0 comments
Recently I attended my first live Rugby Union match, visiting my colleague and rugby fanatic Nigel Youell in the UK. I have to fully define the game as Rugby Union as I have learnt there is also Rugby League and there is considerable rivalry between the two. So, armed with the knowledge that the ball is usually kicked forward but can only be thrown backwards I travelled to the beautiful UK city of Bath. We were to watch Bath Rugby play London Wasps in the Guinness Premiership!
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What is EPM - A Google Knol

Posted almost 10 years ago, 0 comments
Google Knol (a “knol” is a unit of knowledge in Google’s terms) is a bit like Wikipedia. You can post articles, but the difference is it is clear who the author is. My colleague Mark Conway and I recently posted...
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Stacey Barr

Don't Waste Time With Trivial Measures

Posted by Stacey Barr almost 10 years ago, 4 comments
You hear it a lot, don't you? That you should only measure what you can control. Hogwash! The most powerful measures are those that track what you can only influence.
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