menu SIGN IN

Performance Measurement

KPI Expert Blogs

Timeless wisdom from the experts on KPIs & Performance Measurement.
Stacey Barr

When Your KPIs Have Less Than 100% Data Integrity

Posted by Stacey Barr about 6 years ago, 2 comments
Data quality worries most users of performance measures. There is an obscene number of reported measures that only generate dialogue about how unreliable the underlying data is, rather than how performance can be improved.
Read more...

Essential Resources For Proper Performance Measurement

Posted about 6 years ago, 0 comments
Performance measurement done well takes a bit of effort and a bit of time - more effort and time that we can fit into and around all the other things we're doing...
Read more...
Phil Green

Eat oats!

Posted by Phil Green about 6 years ago, 0 comments
Official inflation numbers are very low and do not correspond with the reality people face when they shop.
Read more...
Stacey Barr

How to Find Signals in Your Seasonal KPIs

Posted by Stacey Barr about 6 years ago, 1 comment
One of the trickiest KPIs to analyse, interpret and use are those that have a seasonal or cyclical pattern. Can you make these KPIs reveal their insights about how to improve performance, without getting drowned out in the seasonal variation? Yes you can!
Read more...
Klaasjan Doeswijk

Performance Management in Shared Service Centres

Posted by Klaasjan Doeswijk about 6 years ago, 64 comments
Today C-level leaders are pressured to cut costs, tighten controls and to improve performance. How to drive your Shared Service operation to the next level of performance?
Read more...
Phil Green

How statistical process control charts mislead

Posted by Phil Green about 6 years ago, 0 comments
The statistical process control chart is designed to help differentiate between what are usually called “common” causes of variation and “special” causes. But this is very misleading.
Read more...