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Performance Measurement

KPI Expert Blogs

Timeless wisdom from the experts on KPIs & Performance Measurement.
Erik Hoffmann

The illusion of a Business Process

Posted by Erik Hoffmann over 6 years ago, 3 comments
Without KPIs you do not actually have defined a business process; you have the illusion of a business process.
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Klaasjan Doeswijk

NPS: One answer is no answer

Posted by Klaasjan Doeswijk over 6 years ago, 0 comments
About customer feedback and improving performance
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Stacey Barr

How Can We De-Clutter Bulky Performance Reports?

Posted by Stacey Barr over 6 years ago, 4 comments
It’s getting close to becoming a natural law of performance management that performance reports only know how to grow, not how to shrink. Despite the fact that we all know large reports just won’t be read, we still struggle to take information out of them.
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Phil Green

The bond trader’s fallacy

Posted by Phil Green over 6 years ago, 0 comments
A few weeks ago one of us was sitting beside a retired bond trader at a luncheon. Both  interlocutors being interested in probability and its applications in business, there ensued a disagreement about whether in a sequence of coin flips the flips were independent. The bond trader argued that anyone who believed they were not independent was guilty of the gambler’s fallacy.
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Stacey Barr

Managers Who Use KPIs For Evil, Not Good

Posted by Stacey Barr over 6 years ago, 2 comments
There are still managers around who think that the way to make performance improve is to hit people over the head with KPIs or performance measures. We know they’re doing far more harm than good, but what can we do to stop them?
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Gary Cokins

The Urgent Crowds Out the Important

Posted by Gary Cokins over 6 years ago, 0 comments
Do you ever wonder why it takes so long for organizations to adopt modern managerial methods than can help them make better decisions on a daily basis? Methods (and the software technologies that support them) such as business intelligence, analytics and balanced scorecards have proven benefits when it comes to improving an organization’s ability to quickly and accurately make decisions. However, organizations seem hesitant to adopt them. Is it analysis paralysis or brain freeze or just resistance to change?
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