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KPI Expert Blogs

Timeless wisdom from the experts on KPIs & Strategy.
Bernard Marr

10 Awesome Ways Big Data Is Used Today To Change Our World

Posted by Bernard Marr about 1 month ago, 0 comments
The term ‘Big Data’ is as massive in management and technology as Justin Bieber and Miley Cyrus are in music. Like with other mega buzzwords, many say big data is all talk and no action. This couldn’t be further from the truth. With this post, I want to show how big data is used today to add real value.
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Stacey Barr

Why You Should Avoid Customer Satisfaction and Customer Complaints KPIs

Posted by Stacey Barr about 1 month ago, 3 comments
They are the two most used measures for customer performance: customer satisfaction and customer complaints. But they aren't the most useful measures if you want to truly drive the success of your organisation or business.
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What Lululemon Probably Isn’t Measuring (But Should Be If They Want to Retain Their Customers)

Posted 3 months ago, 0 comments
As a self-confessed Lululemon addict, I've been following their website and blogs for a couple of years now. My interest is in their product (for my running and yoga wardrobe) but also in their business model. I noticed a few lead indicators of their recent public relations catastrophe that apparently they didn't.
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How to Help the Project-Oriented Become Results-Oriented

Posted 3 months ago, 6 comments
Subscriber Sue asks: "My biggest challenge is that senior management doesn't want their strategy to be results focused or necessarily strategic - instead they focus on a plethora of new projects. How do you convince leadership of the importance of having a results-oriented strategy and making it measurable?
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The Single Best Thing You Must Do To Find Useful KPIs

Posted 5 months ago, 5 comments
Weasel words are words that have no specific and obvious and singular meaning. They bring no clear images to mind of what is meant. Words like: effective, sustainable, harnessed, connectedness and leveraged. Weasel words have a stupifying effect on people's understanding of goals that are written with them, as well as rendering those goals immeasurable.
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Tips from the Strategic Performance & Change Management Summit, Atlanta 2013

Posted 6 months ago, 0 comments
It's the people I met at the Strategic Performance & Change Management Summit in Atlanta in March 2013 that left the biggest impression on me. Here's what they taught me about the change process that underpins strategy and performance work...
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