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Strategy

KPI Expert Blogs

Timeless wisdom from the experts on KPIs & Strategy.
Paul Niven

Rock Your Business

Posted by Paul Niven 3 months ago, 1 comment
There’s a lesson in his response for all of us involved in the development and execution of strategy – and that means every employee from the CEO on down. Our equivalent of “classic songs” and “hits” are the products and services we’ve been providing for many years and the accompanying processes we’ve relied upon to “get things done.” Sometimes we become so enamored with our “classic” products that they become almost sacred, and we continue to churn them out regardless of whether or not our audience – paying customers - is ready for something new and different.
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Stacey Barr

A Measurable Strategy on a Single Page

Posted by Stacey Barr 8 months ago, 0 comments
Strategy maps, a la the Balanced Scorecard, are the most commonly used visual representation of strategy on a single page. But are they the only way to visualise a strategy?
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Bernard Marr

10 Awesome Ways Big Data Is Used Today To Change Our World

Posted by Bernard Marr 9 months ago, 0 comments
The term ‘Big Data’ is as massive in management and technology as Justin Bieber and Miley Cyrus are in music. Like with other mega buzzwords, many say big data is all talk and no action. This couldn’t be further from the truth. With this post, I want to show how big data is used today to add real value.
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Stacey Barr

Why You Should Avoid Customer Satisfaction and Customer Complaints KPIs

Posted by Stacey Barr 10 months ago, 3 comments
They are the two most used measures for customer performance: customer satisfaction and customer complaints. But they aren't the most useful measures if you want to truly drive the success of your organisation or business.
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What Lululemon Probably Isn’t Measuring (But Should Be If They Want to Retain Their Customers)

Posted 11 months ago, 0 comments
As a self-confessed Lululemon addict, I've been following their website and blogs for a couple of years now. My interest is in their product (for my running and yoga wardrobe) but also in their business model. I noticed a few lead indicators of their recent public relations catastrophe that apparently they didn't.
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How to Help the Project-Oriented Become Results-Oriented

Posted 11 months ago, 6 comments
Subscriber Sue asks: "My biggest challenge is that senior management doesn't want their strategy to be results focused or necessarily strategic - instead they focus on a plethora of new projects. How do you convince leadership of the importance of having a results-oriented strategy and making it measurable?
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