% of calls answered within set timeframe
Percentage of telephone calls answered within a definite timeframe, e.g. 80% in 20 seconds
Direction: Maximize
Percentage of telephone calls answered within a definite timeframe, e.g. 80% in 20 seconds
Popularity ranking of KPIs is expressed by little green horizontal bars. The more green the bar is, the more populair the KPI is. Popularity of a KPI is calculated based on usage by the community.
People with an Enterprise plan see even more details about the popularity of KPIs:
