Average incident response time
The average amount of time (e.g. in minutes) between the detection of an incident and the first action taken to repair the incident.
Direction: Minimize
The average amount of time (e.g. in minutes) between the detection of an incident and the first action taken to repair the incident.
Popularity ranking of KPIs is expressed by little green horizontal bars. The more green the bar is, the more populair the KPI is. Popularity of a KPI is calculated based on usage by the community.
People with an Enterprise plan see even more details about the popularity of KPIs:
