% of customers given satisfaction surveys
This one is important in any QMS, puts customer and his satisfaction in focus.
Direction: Maximize
This one is important in any QMS, puts customer and his satisfaction in focus.
Popularity ranking of KPIs is expressed by little green horizontal bars. The more green the bar is, the more populair the KPI is. Popularity of a KPI is calculated based on usage by the community.
People with an Enterprise plan see even more details about the popularity of KPIs:
