Balance of Problems solved with a KE - RFC or other
Balance expressed as a ratio of the outcome of an escalated problem.
Ideally a higher RFC is better than either a high KE or Other.
Direction: Maximize
Balance expressed as a ratio of the outcome of an escalated problem.
Ideally a higher RFC is better than either a high KE or Other.
Popularity ranking of KPIs is expressed by little green horizontal bars. The more green the bar is, the more populair the KPI is. Popularity of a KPI is calculated based on usage by the community.
People with an Enterprise plan see even more details about the popularity of KPIs:
