KPI : Number of repeated incidents

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Number of repeated incidents

Indicates the efficiency of problem management in incident analysis

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by ITSM D.

Comments

  1. RAJEEV NAIR
    6 months ago by RAJEEV NAIR

    very valid measure ;however in practicallity it’s very very difficult to measure especially in a large organisation

  2. Ketan Ghelani
    4 months ago by Ketan Ghelani

    How do you define or determine the “repeated” ? is it by CIs ?

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