KPI : Percentage of user requested features


Percentage of user requested features

Number of user requested features compared to the total number of features(for a release). This kpi is indictive of how customer-driven your devolopment is.

Unit type: Percentage

Direction: Maximize

Comments

  1. ayleen D.

    Excellent thanks, first I have found that would help measure customer satisfaction.
    Ayleen

  2. irmawan N.

    Can I get really sample of this KPI? Is it for measureing the capability of System Analyst to get the requirement from System?

  3. Francis Albert S.

    Hi irmaone,

    Check this link … although mostly are in Human Resources KPI, you will have an idea on how KPIs are done. http://www.humanpersona.net/jobs/node/11

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