KPI : Availability

Availability

The general formula for availability is:

Availability = [MTBF/(MTBF+MTTR)] x 100

Availability is a function of the total service time, the mean time between failure (MTBF), and the mean time to repair (MTTR).

Details

Unit type: Percentage

Direction: Maximize

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This KPI is most used for:

Operational Excellence

Listed in:
Systems, Database, Network, IT Service Levels, Application, Web Hosting, Telephony, Telecommunications, Email, Storage, Virtualization, VRM Product

by Michael M.

Comments

1. 
   over 2 years ago by Andy S.

   Can you use this general formula also for hardware? Thanks on advance
2. 
   over 2 years ago by tarig A.

   Dears

   please advice regarding the availability of the whole system ; i think the above availability is for a one service/link/node, so in case we have number of nodes occupied by number of links each link occupied by number of service how can i calculate the system availability.

   thanks for your swift feed back.

   Tarig Alamin
3. 
   over 1 year ago by Sean M.

   There are two more formulas for Service Availability, this one here relates only to a single instance of a productive unit.

   In Serial Mode:

   that is one Productive Unit (PU) after another PU the formula is:

   Service Availability = PU1 availability * PU2 availability (* PUn availability and so on)

   so 100% * 98% = 98%
   and 98% * 98% = 96.04% availability

   In Parallel mode:

   where PU1 and PU2 are linked such that one takes over should the other fail the PU Total availability needs to be calculated first:

   1 – (1-PU1 availability(original availabilty measure for single PU)))*(1-PU2 availabilty))

   so (PU1 and 2 are parallel such that PU2 takes over if PU1 fails) 1-((1-98%(PU1))*(1-98%(PU2)))=99.96%

   it is possible now to combine the serial and parallel availability calculations to create very complex Service Availabilities.

   I always draw out a diagram of how to work this out, makes life a lot easier.

   regards
   Sean