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KPIs tagged with "IT"

% of operational & capital cost reduction in IT service

The percentage of cost reduction by implementing automation, improved processes, and effecient operations
This KPI is most used for:
Operational Excellence

Cost information accuracy for IT services

How accurate is the cost determined by IT for IT services in the service catalogue
This KPI is most used for:
Cost Leadership

Number of IT suppliers

Number and type of assignments: Reflects the extent of complexity of demand-supply. It is about controlling the supply of already formulated functional requirements and wishes. ...
This KPI is most used for:
Operational Excellence

# of as-is request

Requests of As-Is information for the different layers like Business, Application, Data and Infrastructure.
This KPI is most used for:
Operational Excellence
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