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KPIs tagged with "call"

Number of calls answered with in 120 seconds

Number of calls answered by agents with in 120 seconds. Other time frames may be applicable.
This KPI is most used for:
Operational Excellence

Number of new calls

The numbers can also be compared with standards, agreements with end-users or customers. The number of new calls also explain what is going on in ...

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This KPI is most used for:
Operational Excellence

Number of open calls

Number of open calls.

Listed in:
Tags: , ,

Number of handled calls

Number of handled calls.

Listed in:
Tags: , ,
This KPI is most used for:
Operational Excellence
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