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KPIs tagged with "customer"

IT-Happiness Score

The IT Happiness Score is the result of a single-question survey measuring employees’ satisfaction and/or perception with IT in the organisation. The single overall question ...
This KPI is most used for:
Operational Excellence

CSAT Score based on incident resolution

A measure of the Customer Satisfaction based upon the incidents resolved . May be based upon – > Promptness, Accuracy, Methodical Approach, Process Compliance etc
This KPI is most used for:
Operational Excellence

Customer Impact Rate

of problems impacted the customer / Total # of problems during the review period
This KPI is most used for:
Operational Excellence

Coach sessions per coaching client

If you have a coaching program geared for performance results or succession management, this is a way to measure if the client is being coached ...
This KPI is most used for:
Operational Excellence
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