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KPIs tagged with "fix"
First Time Fix Rate
Percentage of field service calls that are resolved with just one site visit.
Time lag between code changes/fixes and release of new build/handoff back to QA
Time lag between code changes/fixes and release of new build/handoff back to QA for re-test.
Listed in: Software development, IT Change & Release
Tags: release, build, change, fix, duration, quality
Number of times defect is re-tested until closed/fixed
Number of times defect is re-tested until closed/fixed.
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