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KPIs tagged with "incident"

Number of incidents due to the deployment of releases

The number of incidents that were recorded that were attributable to a deployed release over a given period of time
This KPI is most used for:
Operational Excellence

Percentage of deployed releases that caused incidents

The number of deployed releases that caused one or more incidents as a percentage of the total number of deployed releases over a given period ...
This KPI is most used for:
Operational Excellence

CSAT Score based on incident resolution

A measure of the Customer Satisfaction based upon the incidents resolved . May be based upon – > Promptness, Accuracy, Methodical Approach, Process Compliance etc
This KPI is most used for:
Operational Excellence

Cost to resolve an incident

The total cost incurred by a service provider in order to resolve an incident, from the time of the incident being reported to the time ...
This KPI is most used for:
Operational Excellence
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