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KPIs tagged with "resolution"

CSAT Score based on incident resolution

A measure of the Customer Satisfaction based upon the incidents resolved . May be based upon – > Promptness, Accuracy, Methodical Approach, Process Compliance etc
This KPI is most used for:
Operational Excellence

Cost to resolve an incident

The total cost incurred by a service provider in order to resolve an incident, from the time of the incident being reported to the time ...
This KPI is most used for:
Operational Excellence

# of non-compliant Change Request issues resolved

Total number of change request issues resolved as a result of IT compliance review and recommendations in accordance to change managment procedures.

Listed in:
Tags: , , , ,
by Andy W.
This KPI is most used for:
Operational Excellence

Resolution Time of complaints

The amount of time spent from the time that the complaint was raised till the time that the customer responded back with a positive feedback ...
This KPI is most used for:
Operational Excellence
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