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KPIs tagged with "script"

% of projects with test script results

% of projects with test Script Results. For example, an IT shop as 40 active projects. 75% of the projects have completed test scripts, meaning ...
This KPI is most used for:
Operational Excellence

% of phone calls adherence to script

Number of phone calls that were conducted based on a script relative to the total number of phone calls.
This KPI is most used for:
Operational Excellence
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