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KPIs tagged with "service"

Major Event Incident - Mean Time to Restore Service

Major Incident is the highest category of impact for an Incident in the ITIL framework. A Major Incident results in significant disruption to the Business. ...
This KPI is most used for:
Operational Excellence

Cost information accuracy for IT services

How accurate is the cost determined by IT for IT services in the service catalogue
This KPI is most used for:
Cost Leadership

Quality of services delivered

Based on empirical data, reports and customer reviews, the right level of products and services of suppliers can be measured. Optional methods are: customer satisfaction ...
This KPI is most used for:
Operational Excellence

Number of value-added services available for IR

Number of value-added services available for the Internal Repository.
This KPI is most used for:
Operational Excellence
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