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Average downloads of an app

Average download of an app at a given time.

% of projects with test scripts

Percentage of projects with test scripts.

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This KPI is most used for:
Customer Intimacy

% of projects with test script results

% of projects with test Script Results. For example, an IT shop as 40 active projects. 75% of the projects have completed test scripts, meaning ...

First Time Fix Rate

Percentage of field service calls that are resolved with just one site visit.

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This KPI is most used for:
Operational Excellence
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