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Waiting Time

% of customers who have waited for a specific time such as 3 – 5 minutes

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This KPI is most used for:
Customer Intimacy

Percentage of succesful releases

The number of releases that were successful as a percentage of all releases over a given period of time
This KPI is most used for:
Product/Service Differentiation

Number of incidents due to the deployment of releases

The number of incidents that were recorded that were attributable to a deployed release over a given period of time

Percentage of deployed releases that caused incidents

The number of deployed releases that caused one or more incidents as a percentage of the total number of deployed releases over a given period ...
This KPI is most used for:
Product/Service Differentiation
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