Mirror42 analyzes the support data that’s already in your Zendesk helpdesk and gives you insight into time to solve tickets, ticket volume, backlog growth, agent and group performance and calculates your ideal staffing based on your workload and backlog.
You can set targets and configure thresholds and alerts for your business metrics and you will be able to communicate about your support performance using our “Twitter” style messaging.
Combine your Zendesk data with for example Twitter, Google Analytics, Highrise and/or FreshBooks in a single dashboard.
Research has shown that companies who rigorously measure themselves outperform the competition.
Leverage the wisdom of the largest performance management community. Over 6,500+ KPI templates.
If you measure your business you will outperform your competition. With Mirror42 you easily measure your metrics online and share powerful scorecards and dashboards with your co-workers.