This Tuesday August 18 at 11:00am EST I will be on a webcast panel discussion hosted by CFO.com titled Implementing Performance Management Methodologies – Pitfalls and Speed-bumps. I encourage you to watch it live or its archived recording. If you want to hear my formal presentation with slides on the topic you can watch it on an archived webcast also titled PM Pitfalls and Speed-bumps that I presented for the Institute of Management Accountants.
What is my message? My webcast descriptions state: “There are techniques that can prevent failure with implementing Performance Management (PM) methodologies such as strategy maps, balanced scorecards with KPIs, customer profitability reporting, driver based budgeting and others. First, one needs to understand what the barriers are. This webcast will describe why the adoption rate of PM has been slow, and lessons learned to overcome obstacles.”
These messages reveal my frustrations that so many organizations are hesitant or skeptical to adopt and implement performance management methodologies. Their value is so obvious. My main message is the primary obstacle is social – it is about peoples’ natural resistance to change, not wanting to be held accountable, and many others.
I first signaled this frustration in my blog From Nag to Wag – Why Performance Management Now, and I was more direct in my subsequent blog What Do I want my Epitaph and Legacy to Be? Read these blogs and you will detect my growing disappointment that managers and employee teams are being denied the methods, tools, and resulting decision capabilities.
If you like my webcasts, share the links with you colleagues and ask them after they view them, “Is this our organization’s root problem?”
I am glad you liked it. I have received many messages confirming this message is spot on. The relatively slow rate of adoption of performance management methodologies, like the balanced scorecard and customer profitability reporting, has much less technical than it is social. Most people are naturally resistant to change and are fearful of being measured and held accountable. Getting buy-in is the challenge.