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The Alignability® Process Model is primarily used to reduce the time it takes to improve the existing service management processes of an organization.
KPIs in ‘APM | Information Technology’
tagged with
‘deadline’
% of incidents solved within deadline/target
Number of incidents closed within the allowed duration time-frame, relative to the number of all incidents closed in a given time period. A duration time-frame ...
% work orders linked to change violating deadline
Percentage of work orders linked to change violating deadline.
% problem analysis duration within deadline
Percentage of problem analysis duration within deadline.
Average time to update CMDB (incl target)
Average time to update Configuration Management Database (including target).
Listed in: Alignability Configuration Management
Tags: CMDB, Configuration Management Database, target, deadline, management
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