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ASL & BiSL | Information Technology

KPIs in ‘ASL & BiSL | Information Technology’
tagged with ‘risk’

% of urgent changes

Number of opened, urgent changes relative to the total number of changes opened in a given time period. This KPI reflects the size of the ...
This KPI is most used for:
Operational Excellence

Business Value (BV) of application(s)

Level of business process support of applications. Calculated by scoring (0=bad, 1=medium, 2=good) the following parameters with weighting: A- Number of usergroups B- Organisational risk ...
This KPI is most used for:
Operational Excellence
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