KPIs in ‘ASL | Information Technology’
Percentage of Configuration Item (CIs) that are monitored for performance with systems monitoring tools, relative to CIs that are used to provide services to end-users.
Listed in: ITIL Configuration management, ITIL Capacity management, Cobit Manage Performance & Capacity, ASL Capacity management, MOF Capacity Management, MOF Configuration Management, IT Availability, IT Configuration & Asset, IT Capacity
Tags: Performance, CI, Configuration Item, user, configuration item
Percentage of Configuration Items (CIs) with under-capacity, relative to all CIs used to deliver services to end-customers.