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ASL | Information Technology

Application Services Library (ASL)’s goal is the professional development of application management. This is achieved by offering a framework within which the processes of application management are brought in relation to each other.

KPIs in ‘ASL | Information Technology’
tagged with ‘cost’

% of backlogged/neglected change requests

Percentage of backlogged change requests. Backlogged change requests are change requests that should have been implemented but due to for example time/cost constraints are still ...
This KPI is most used for:
Operational Excellence
This KPI is most used for:
Cost Leadership

Cost of producing Capacity Plans

Cost of producing and keeping up-to-date of Capacity Plans
This KPI is most used for:
Cost Leadership

Costs of operating call center / service desk

Costs of operating a call center / service desk, usually for a specific period such as month or quarter.
This KPI is most used for:
Cost Leadership
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