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Application Services Library (ASL)’s goal is the professional development of application management. This is achieved by offering a framework within which the processes of application management are brought in relation to each other.
KPIs in ‘ASL | Information Technology’
tagged with
‘cost’
% of backlogged/neglected change requests
Percentage of backlogged change requests. Backlogged change requests are change requests that should have been implemented but due to for example time/cost constraints are still ...
Listed in: ITIL Change management, Cobit Manage Changes, ASL Change management, MOF Change Management, IT Change & Release
Tags: change, cost, request
Cost of producing Continuity Plans
Cost of producing and keeping up-to-date of Continuity Plans
Cost of producing Capacity Plans
Cost of producing and keeping up-to-date of Capacity Plans
Listed in: ITIL Capacity management, ASL Capacity management, MOF Capacity Management
Tags: capacity, cost
Costs of operating call center / service desk
Costs of operating a call center / service desk, usually for a specific period such as month or quarter.
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