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Application Services Library (ASL)’s goal is the professional development of application management. This is achieved by offering a framework within which the processes of application management are brought in relation to each other.
KPIs in ‘ASL | Information Technology’
tagged with
‘time’
Mean Time to Repair (MTTR)
Average time (e.g. in hours) between the occurrence of an incident and its resolution.
Listed in: Systems, Database, Network, ITIL Incident management, IT Service Levels, Application, Web Hosting, Telephony, Maintenance, Email, Storage, Backup, ASL Incident management, MOF Incident Management, VRM Process Performance, VRM Support, IT Incident & Problem
Tags: repair, time, duration, device, equipment, incident, solution, resolution, maintenance
% of overdue service requests
Number of overdue service requests (not closed and not solved within the established time frame) relative to the number of open (not closed) service requests.
Average incident response time
The average amount of time (e.g. in minutes) between the detection of an incident and the first action taken to repair the incident.
Average problem closure duration
Average amount of time (e.g. in days) between the registration of problems and their closure.
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