This is a preview of KPI Library. To browse and search for key performance indicators, also known as business metrics, performance measures or business indicators, in various industries and general processes, login or join for free.
KPIs in ‘BMF | Telecommunications’
Mean-time between failure (MTBF)
The average time between equipment failures over a given period i.e. the average time a device will function before failing. It is the reliability rating ...
Listed in: Systems, Database, Network, IT Service Levels, Application, Web Hosting, Telephony, Manufacturing, Email, Storage, Backup, Virtualization, Data center, BMF Assurance
Tags: failure, device, equipment, reliability
First-call resolution rate
Percentage of customer issues that were solved by the first phone call.
% of Orders Requiring Rework
Percentage of Orders Requiring Rework (e.g. by Cause Type).
% Orders Delivered by Committed Date
Percentage of Orders Delivered by Committed Date.
Browse by industry
-
Media & Publishing
(89) -
Mining, Oil & Gas Extraction
(11) -
Miscellaneous
(42) -
Professional & Technical Services
(35) -
Real Estate, Rental & Leasing
(82) -
Technology
(74) -
Telecommunications
(95) -
Transportation & Warehousing
(256) -
Utilities
(161) -
Wholesale & Retail
(101)
-
Accommodation & Food
(130) -
Agriculture & Forestry
(46) -
Banking & Insurance
(98) -
Biotechnology & Life Sciences
(1) -
Construction & Engineering
(13) -
Education & Research
(149) -
Emergency, Police & Justice
(63) -
Entertainment, Recreation & Arts
(118) -
Goods & Manufacturing
(25) -
Government & Public Works
(142) -
Healthcare & Social Assistance
(194)
Browse by business process
-
Other
(32) -
Procurement, Suppliers & Outsourcing
(108) -
Project Portfolio
(173) -
Property & Facility
(70) -
Quality, Improvement & Innovation
(133) -
Sales & Marketing
(282) -
Supply Chain, Inventory & Logistics
(208) -
Sustainability, Health & Safety
(142)
-
Compliance, Governance & Legal
(165) -
Corporate & Management
(48) -
Customer service
(151) -
Finance & Accounting
(345) -
Human Resources
(320) -
Information Technology
(430) -
Internet, Social Media & E-business
(239) -
Manufacturing, R&D & Maintenance
(146)