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TM Forum Business Metrics Framework (BMF)
KPIs in ‘BMF | Telecommunications’
Mean-time between failure (MTBF)
The average time between equipment failures over a given period i.e. the average time a device will function before failing. It is the reliability rating ...
Listed in: Systems, Database, Network, IT Service Levels, Application, Web Hosting, Telephony, Manufacturing, Email, Storage, Backup, Virtualization, Data center, BMF Assurance
Tags: failure, device, equipment, reliability
First-call resolution rate
Percentage of customer issues that were solved by the first phone call.
% of Orders Requiring Rework
Percentage of Orders Requiring Rework (e.g. by Cause Type).
% Orders Delivered by Committed Date
Percentage of Orders Delivered by Committed Date.
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